Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Himalayan Kingdoms

Thursday 18 Jan 2024

Overview Rating:

Our Tour: Excellent

Once again the administrative support from Wendy Wu prior to the trip was fantastic (visa applications, information provided etc). The itinerary was as advertised and very varied. The local guides were incredibly knowledgeable and made every day interesting. When local issues got in the way of plans (cancelled trains, landslips) they were dealt with without any concern and with no impact on the enjoyment of our holiday. Food and accommodation were excellent. Between booking the holiday and our travel date the daily tourist tax for Bhutan was reduced. Wendy Wu promptly provided an appropriate refund. Highly recommend.

Our Response

Thank you so much for your wonderful review! We're thrilled to hear that our support was fantastic and that the itinerary lived up to your expectations. It's great to know that our local guides added value to your experience with their knowledge and adaptability. We're pleased to hear that even unexpected challenges were seamlessly addressed, ensuring the enjoyment of your holiday remained unaffected. We appreciate your kind words about the food, accommodation, and the prompt handling of the tourist tax adjustment.

We truly value your recommendation and hope to welcome you on another adventure soon! Jimmy, Customer Service Manager

Himalayan Kingdoms

Friday 08 Dec 2023

Overview Rating:

Our Tour: Excellent

it is a trip that I had wanted to take for several years and it did not disappoint

Himalayan Kingdoms

Wednesday 04 Oct 2023

Overview Rating:

Our Service: Excellent

Excellent communication with my booking . Helpful, personal , clear and informed advice given.

Our Response

That's wonderful to hear, thanks so much for your very nice feedback. Jimmy, Wendy Wu Tours.

Himalayan Kingdoms

Tuesday 21 Feb 2023

Overview Rating:

Our Service: Excellent

Knowledgable agent who guided me through the booking process skillfully and ensured that I knew exactly what I had to pay and the special offers which I could claim.

Himalayan Kingdoms

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Excellent customer service. Answered my questions thoroughly and the booking was made quickly and efficiently.

Himalayan Kingdoms Tour

Wednesday 27 Nov 2019

Overview Rating:

Our Tour: Excellent

Wonderful experience in a part of India and Bhutan not often visited. Very well organised

Our Response

Hi Alan,

Many thanks for the 5* review!

We are delighted you had a great time on your Himalayan Kingdoms Tour and hope you have returned with some wonderful memories of the sights you saw!

We would be honored to welcome you on board another Wendy Wu tour in the future - when your ready for your next adventure, let us know!

Kind regards,

Wendy Wu Tours.

HIMALAYAN KINGDOMS

Monday 01 Dec 2014

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Every thing went very smoothly this was our 4th trip using wendy wu.

Product :

Very exciting trip an excellent small group could not have been better. Butan was brilliant and the tour guides there were so caring and they added the whole holiday.

Our Response

Thank you for your review and it is wonderful to hear you had such a good time. We've passed your kind words onto our partners in Bhutan who will share them with your guides. We'd be honoured to welcome you on-board a 5th Wendy Wu tour and hope to hear from you again soon!

Kind regards,
Lorraine, Wendy Wu Tours